Decision Use dedicated accounts for service integrations

Tying the normal operation of services to a person's engagement makes it more difficult for developers to roll off from a project successfully. It also increases risk of breaking the client's service integrations when developers don't remember to transition the integrations to another account.

Examples of these services include: GitHub, Circle CI, Tugboat, Jira, and Slack.

Decision

When integrating services together always use a dedicated account for the integration credentials instead of a person's individual account.

Implementation

Depending on the client, valid implementations include:

• A dedicated email address and account per project or service, with credentials stored in a shared password manager. This e-mail address should be owned by the client i.e. not an @lullabot.com address.
• A Slack email address (this can be obtained by going to Channel Details / Integrations). Again, this should be an e-mail address owned by the client that won't disappear when Lullabot rolls off the project.
• For services that support it, a project access token (instead of a personal access token).

Don't use account aliases to register multiple bots for the same service like projectname+ted.lasso@lullabot.com, as spam filtering on the service side is likely to block account creation.

Consequences

Rolling off a person will not have a side-effect on continued operations. Automated actions in service integrations will not seem like they are performed by a person.